Question 1

What are your office hours?

Accepted Answer

Monday to Thursday from 8 am to 5 pm but closed for lunch from 12 pm to 1 pm and Friday from 8 am to 1 pm. We are closed for most major holidays. Same day sick appointments are available.

Question 2

When should I arrive for my appointment?

Accepted Answer

As a courtesy to other patients, we request you arrive on time, preferably 10 minutes before your scheduled time. If you haven’t completed your paperwork, please arrive 20 minutes before your appointment. If you arrive more than 15 minutes late, you may be asked to reschedule.

Question 3

What should I bring to my first appointment?

Accepted Answer

• Current Insurance Card/ID • Current list of your medications, including dosage and directions. • For payment, we accept cash and credit. Payment is expected at the time of service.

Question 4

Is your office accepting new patients?

Accepted Answer

We accept new patients. Please call us on 469-900-2088 for appointment

Question 5

Does your office accept my insurance?

Accepted Answer

We accept most in-network insurance plans. Please call our office on 469-900-2088 to check if your plan is accepted

Question 6

What is your cancellation policy?

Accepted Answer

The office should be contacted at least one business day prior to your appointment. Please be considerate and realize another patient may miss the opportunity to see the doctor at that time.

Question 7

What if I need help after hours?

Accepted Answer

If you have a true medical emergency, call 911 or go to the nearest ER. If you have an urgent need to speak with our doctor after-hours please call us on 469-900-2088

Question 8

How do I get my medication refilled?

Accepted Answer

Refills for medications should be called directly to your pharmacy. Your pharmacy will contact us for refill authorization. All prescription requests are handled during regular office hours and filled within 48 hours. If you have any issues with this, please contact us.

Question 9

How do I request my medical records?

Accepted Answer

In accordance with Texas law, you will have to provide a written request for the release of medical records. If you are in need of a copy of your medical records or if you wish to have a copy sent to another physician, we will be happy to prepare them and/or forward the request to our copy service. Please allow 15 business days for records requests to be processed. A fee may be assessed by the copy service for personal copies with payment required before records will be released.

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